StarTech.com Privacy Statement
If you have questions or concerns regarding this statement, you should first visit Tech Support. If you do not receive acknowledgement of your inquiry, or your inquiry has not been satisfactorily addressed, you should contact Trust-Guard. Trust-Guard will then serve as a liaison with us to resolve your concerns.
In order to make a purchase from our website or register an account with us, you must submit personal information to the site in order for us to fulfill your requests for products and services. This information will include your name, email address, phone number, credit card information and address. Your contact information will also be collected by us, in the event that you contact us for sales or support help. You may access this information in order to update or change it at any time, by logging into the web site and going to your 'My Account' page when logged in.
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Cybersource®, keeps this information encrypted and secure on your behalf.
We take every precaution to protect our users' personal information and to store it securely. We protect your credit card information and other sensitive personal information by using SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from Geotrust owned by VeriSign, the security industry leader. We also have our web site tested daily by McAfee Secure™, a security scanning and reporting service, to ensure our site is safe from hacking. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Your information is safely stored behind a firewall that protects it from users from other networks. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Catalogs and Flyers
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a StarTech.com customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices.
Surveys and Contests
Periodically, we invite users to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice as to whether or not to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code/postal code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use and satisfaction of the site.
We will share your information with companies who provide specific services to us such as shipping and the processing of your credit card information. We have contracts written with these companies and we review their privacy and security practices thoroughly before selecting them to provide our services. These companies are not allowed to use the information we provide to them for any reason, other than what it is they are contracted to do. The Live Chat function on our web site is also considered a service provider; your name will be collected for the sole purpose of providing you with a more personalized experience on their hosted site.
If you wish to subscribe to our e-mail newsletters, we ask for contact information such as name, e-mail address and, occasionally, demographic information. We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of all e-mail newsletters, at any time.
We reserve the right to disclose your personally identifiable information, as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We have posted testimonials on our web site that include the display of personal information. These testimonials were collected offline and the individuals who provide them also give StarTech.com expressed consent to place their personal information in a public area.
In the event StarTech.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or a prominent notice on our website 30 days prior to any such change in ownership or control of your personal information.
Changes in this Privacy Statement
Unit B, Pinnacle 15
Gowerton Road, Brackmills
Northampton NN4 7BW